Last updated: September 4, 2026.
Who we are
AIDC GO is operated by Shenzhen MobileX Technology Co., Ltd. Our office address is Room 202, Building 5A, Qidi Xiexin Technology Park, Longgang District, Shenzhen, Guangdong, China.
This Privacy Policy explains how we handle information submitted through our website Contact form and related business correspondence. For privacy questions, contact sales@aidcgo.com. General project inquiries may also be sent through WhatsApp at +86 133 9284 8787.
Information we collect
When you submit an inquiry through our Contact form, we may collect your name, work email address, company name, country or region, hardware direction, estimated quantity and project requirements.
You may also choose to provide information about your application, workflow, data-capture needs, connectivity requirements, integration plans or target schedule. The form requires you to confirm that you have read and accepted this Privacy Policy before submitting an inquiry.
The Contact form does not accept file uploads. It is intended for product and project inquiries and is not a newsletter or marketing-subscription form.
If you contact us directly by email or WhatsApp, we receive the contact details and other information you choose to include in your message.
How we use inquiry information
We use inquiry information to understand and respond to your request, discuss your hardware or integration requirements and manage related business communications.
If an inquiry develops into an ongoing business discussion, we may continue using the relevant information to communicate about that project and maintain appropriate business records.
Submitting the Contact form does not automatically create a customer account, place an order or generate a customer record in a CRM system.
How information is handled and protected
Contact form inquiries are delivered to our published business mailbox for review and response.
We use reasonable measures designed to protect the Contact form and reduce spam, abuse and erroneous submissions. These measures include form-protection safeguards and server-side validation.
Although we take reasonable steps to safeguard submitted information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Service providers and technical information
We rely on hosting and email-service providers to operate the website and deliver inquiries. These providers may process information as necessary to provide their services.
If you choose to contact us through an external communication service such as WhatsApp, your use of that service is also subject to the provider’s own privacy practices.
For accepted Contact form submissions, a limited redacted operational-status record may be retained temporarily for security and troubleshooting. This record does not contain the submitted inquiry content and is retained for up to 24 hours.
Retention
We retain inquiry information only for as long as reasonably necessary to respond, manage the related business relationship and meet applicable record-keeping obligations.
Retention periods may vary depending on the nature of the inquiry, whether it develops into an active business relationship and whether particular records must be retained for legitimate business or legal purposes.
Your privacy requests
To request access to, correction of or deletion of information you submitted through an inquiry, contact sales@aidcgo.com.
Please include enough information for us to identify the relevant inquiry and verify the request safely. We will review and respond to the request as appropriate, subject to applicable requirements and any information that must be retained for legitimate business or legal purposes.
Policy updates
We may update this Privacy Policy when our website, inquiry process or information-handling practices change.
When an updated version is published, we will revise the “Last updated” date at the top of this page. We encourage visitors to review this page periodically.